How to Get a Refund for App Store and iTunes? A Step By Step Guide in 2023!

You will be let down if you purchase an app from the App Store or iTunes and it turns out to be poor quality. If you’re not content with what you bought from iTunes or the App Store, Apple does let you return items.

Naturally, a valid reason must accompany such a request. We’ll go over how to file a refund request on the iTunes or App Store as well as which purchases are eligible for a refund in this guide.

Which Purchases Qualify for App Store and iTunes Refund?

Refunds are not available for every purchase made on the App Store or iTunes. All refundable purchases include those of games and apps from the App Store, movies, music, and TV series from the iTunes Store, and any ebooks from the Books Store.

Apple’s refund policy states that you can be qualified for a reimbursement if:

• The item did not function as intended or was not delivered.
• Not what was described was the item.
• By mistake, you bought the item.
• The item was bought by a minor without your consent.

Additionally, in order to benefit from Apple’s 14-day money-back guarantee, you must reside in the United Kingdom or a few other select EU nations. If your purchase satisfies these requirements, you might be qualified for a refund.

Before you ask Apple for a refund, take into account the following additional information:

• Virtual goods in games and in-app purchases are not refundable.
• Apple does not offer refunds for any of its subscription services, such as Apple Music, Apple Arcade, etc. These subscriptions will automatically renew unless you manually cancel them.
• If an app or game goes on sale after you buy it, you won’t get a refund.

You should have no issue receiving a refund if you’re attempting to obtain one “ethically” and without misusing this technique.

Request Refund from App Store on iPhone and iPad

Direct refund requests for iPhones and iPads can be made through the App Store. To find out how, simply adhere to following guidelines:

1. On your iPhone or iPad, open the App Store.
2. In the upper-right corner, tap your Apple ID (profile image or initials).
3. Pick the option labeled Purchased. Click My Purchases if Family Sharing is enabled.
4. Tap the name of the app that you wish to get a refund for.
5. Choose the Report a Problem option by swiping down. Using your preferred browser, it will take you to the page where you may claim your refund.
6. When prompted, log in with your Apple ID.
7. Select the Request a refund option from the dropdown menu by tapping on I would want to.
8. Strike Choose the reason for your refund and provide more information.
9. Choose I would like, then click Request a Refund, and then choose the explanation from the Tell us more dropdown menu.
10. When finished, tap Next and finally Submit.

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Request Refund for iTunes and App Store Purchases via Web

To seek a refund from the iTunes or App Store, you do not need to own an Apple device. Any computer’s browser can be used to accomplish this. To do so, adhere to these easy instructions:

1. Open the preferred browser and navigate to the Report a Problem webpage.
2. If prompted, log in using your Apple ID.
3. Select the option to request a refund by tapping on the “I would like to” selection menu.
4. Choose Give us some details, then select the proper justification for your refund request. When finished, tap Next.
5. Choose I want to and will select Request a refund, indicate why you would like it, and then click Next.
6. From the list, choose the app or item you wish to get a refund for.
7. When finished, click Submit.
8. Choose the refund app, then click the Submit button.
9. You should receive an email from Apple on your registered Apple ID after your request is approved.

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How to Check the Status of Your Claim?

You’ll receive an email with a link to follow up on your refund request as soon as you submit it. If not, you can manually check the status of your claim using the following method:

1. Use your browser to access the Report a Problem page.
2. Click the link to view the claims status.

Verify the status of claims on the website for reporting issues.
If the status indicates Refunded, your refund will be processed soon. If not, the status “Not eligible for refund” will appear.

Verify if your claim has been reimbursed or not.
To read the item’s information, click the arrow next to each date. If the item isn’t eligible for a refund, you can click Review decision to review the decision again in case you believe it was made incorrectly.